
Some people call it VoIP, or voice over internet, or digital voice, or a broadband phone service. They're all different ways of describing the latest technology that allows you to save on your phone bill. You make and receive phone calls just like you did before, using a regular touch tone phone but instead of your calls being delivered over a regular phone line they travel over your high speed internet connection.
Engin is Australia's largest VoIP (voice over Internet Protocol) provider, now used by more than 60,000 Australians. As the word spreads on how much you can save, that number is growing all the time. VoIP is the ideal solution to any remote area communications problem
Engin connects directly to your broadband internet connection. Simply plug an Engin VoIP phone into your broadband modem-router. Or plug in an Engin voice box that is connected to your existing home phone. Then, when you pick up your phone, we route your calls over the internet using SIP technology (session initiation protocol).
Unlike some VoIP services, with Engin your computer doesn't need to be switched on to make a call, so it doesn't matter whether you use Mac or a PC, so long as your broadband connection is operating, you should be able to call with Engin remote telephone.
Some VoIP services are only for calling between broadband connected computers. That's not the case with Engin. We pass your calls from the internet to the regular phone networks, so you can call people on mobiles, or at home on a standard phone line. The cost of carrying these calls on other people's networks is passed on to you in your Engin call costs, or is included in the monthly plan charge. If you make a call to another Engin phone number the call is always free. Mobile Satellite Internet VoIP Australia is that easy!
If you're thinking Engin is a service designed for computer geeks, and that it's hard to set-up, think again. Everything you need comes in the box for the product you select. The device, whether it's a voice box or an Internet Phone, the power supply, cables, installation manual and a CD that takes you through the set-up, step by step, at your own pace.
Your Engin Voice Box or Internet Phone plugs directly into your broadband modem/router.
Then, when your Engin service is activated, you'll hear the dial tone and are ready to start calling. It's that easy. Say goodbye to your old phone company and start calling the new way over the internet, with Engin and your new Portable Satellite Internet VoIP Australia.
When you make a VoIP call with Engin, the Engin Voice Box converts your voice into data and sends it via the internet. That means, provided you have a fast enough internet connection, the person receiving your call will enjoy high quality digital sound. Sometimes, other factors might influence call quality, including:
The speed and quality of your broadband service.
The quality of your equipment.
Quality can also vary because your voice call is travelling as data packets over the public internet. To ensure as smooth a ride as possible Engin ensures that calls are sent using the smallest data packet size possible. This minimises data loss caused by internet congestion.
We recommend that you use a broadband service with a speed of 512kbps or above. Even then, the quality of the call can be impacted if someone is transferring large files while you are on a call. When it comes to broadband speed some providers offer a more consistent service than others. Research has shown that Engin customers who use Optus have a better experience than Bigpond customers. To see how your broadband service compares, test your speed in the evening, when net usage is highest, at sites like Speedtest.net
Engin uses a globally accepted standard for the delivery of voice over the internet. This standard is called Session Initiated Protocol (SIP). Whilst most handsets work with Engin (we've tested lots of them!) the quality can vary. Some modem/routers may not be SIP compliant and this can also impact the quality of your call. If in doubt, purchase an Engin-ready Internet Phone.
ANT and Engin .... Keeping you in touch!
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